The TIC comprises quite 120 members from quite 70 service provider organisations in 40 countries. TIC members present a good range of jobs, like CEO, chief information officer, chief technology innovation officer, chief digital officer, vice-president of architecture, director of strategy roadmap, chief evangelist and head of mobile, working for Tier 1 and Tier 2 global, regional and service providers operating both wireless and wireline networks.

The survey showed that the past year has been a workplace for both wired and wireless networks worldwide, with many many people working remotely and educating their children from home. As a aftereffect, Viavi found that virtualization (78%), automation (70%) and network slicing (70%) were the highest technology trends increasing the necessity for test, monitoring and assurance, consistent with communications service providers (CSPs).

More than two-thirds (70%) of CSPs identified access network performance because the primary factor that the majority impacts subscriber experience, with transport network performance (41%) and core network performance (37%) also areas of concern. an awesome majority (93%) believe that testing improves customer satisfaction and reduces churn.

As many as 85% of respondents stated that in-person network technician visits had been reduced or eliminated as a results of the pandemic, although 78% said the change was temporary. quite 55% of service providers reported a transition from instrument-based testing to remote, virtualised testing, with 7% saying the change is permanent. to take care of quality of experience during the pandemic, a minimum of 30% of service providers increased reliance on contractors for network quality assurance.

Yet despite all of the challenges of 2020, principally those presented by Covid-19, only 22% of CSPs temporarily reduced the amount of test cases performed, demonstrating the worth placed on test and assurance.

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